We are very proud of our apparel. Every single piece of our collections is born from emotions that we feel on and off the bike. Inspiration together with the constant search for an optimal performance becomes ONCEUPON A RIDE... apparel.

However, we understand you may not be completely satisfied with the product purchased on our website or chose not your perfect fit size.

 If you would like an exchange or refund of your purchase, you can do it provided it is within 30 calendar days of the date on your receipt and the item is as new and in its original packaging, clean, unworn and with the tags. We reserve the right to refuse refunds for returned items that are not in saleable condition.

 

RETURNS

Prepare the items you want to return with its original packaging and tags.

Fill in this form and send it to us with the items you want to return to the address below in this section.

Choose your preferred courier service. If you’re returning from outside the European Union, a Customs Declaration Form is needed. Please check with the courier company. 

Upon receipt of your returned package, we will check the content and if everything is in perfect conditions as originally sent to you we will proceed to return the value of the items returned.

The purchaser is responsible for the cost of returning the goods to ONCEUPON A RIDE. The shipping cost of your order will be deducted from your refund.

We only accept returns for purchases made from our official website and not from our retail partner stores. Please contact the place of purchase for their returns policy.

If you have any questions, please contact us at ride@onceupon.cc

 

EXCHANGES 

If you would like to exchange your purchase for another item or size, please return it for a refund and make a new purchase for the item you would prefer guaranteeing the availability of the replacement item. Your exchanged item will be shipped to you immediately with the new order confirmation.

Upon receipt of your package, we will check the content and if everything is in perfect conditions as originally sent to you we will refund you the value of the item(s) deducting the shipping cost.

Fill in this form and send it to us with the items you want to exchange to the address below in this section.

The purchaser is responsible for the cost of returning the goods to ONCEUPON A RIDE. We only accept returns for purchases made from our official website and not from our retail partner stores. Please contact the place of purchase for their returns policy.

If you would like assistance with this process, please contact us at ride@onceupon.cc

 

SOMETHING WAS WRONG

Even all our apparel is carefully designed and manufactured, errors may occur. If you find a faulty item, please send it to us to the address below and include the form with the faults found by you.

Choose your preferred courier service. If you’re returning from outside the European Union, a Customs Declaration Form is needed. Please check with the courier company. 

Upon receipt of your package, we will check the content and the faulty items and we will proceed to repair them, replace them by new ones or refund you the money. 

In case of refund for the returned items the return shipping cost will be deducted. This will take us from 7 to 14 working days.

Please note items damaged through general wear and tear are not considered as faulty.

If you have any questions, please contact us at ride@onceupon.cc

 

RETURNS & EXCHANGE ADDRESS

ONCE UPON A RIDE SL

C/ Trafalgar 17, 5-C

28010 Madrid

Spain

Phone: +34 627935664

VAT Registration number: ES - B42836189

Customer Service team: ride@onceupon.cc