We are very proud of our apparel. Every single piece of our collections is born from emotions that we feel on and off the bike. Inspiration together with the constant search for an optimal performance becomes ONCEUPON A RIDE... apparel.

However, we understand you may not be completely satisfied with the product purchased on our website or chose not your perfect fit size.

 If you would like an exchange or refund of your purchase, you can do it provided it is within 30 calendar days of the date on your receipt and the item is as new and in its original packaging, clean, unworn and with the tags. We reserve the right to refuse refunds for returned items that are not in saleable condition.

 

RETURNS

Prepare the items you want to return with its original packaging and tags.

Fill in this form and send it to us with the items you want to return to the address below in this section.

Choose your preferred courier service. If you’re returning from outside the European Union, a Customs Declaration Form is needed. Please check with the courier company. Provide the same description and value (in Euros) that we included on your original order.

Upon receipt of your returned package, we will check the content and if everything is in perfect conditions as originally sent to you we will proceed to return the value of the items returned.

The cost to ship the item(s) back to us will be deducted from your refund.

We only accept returns for items purchased from www.onceupon.cc

 

EXCHANGES

Prepare the items you want to exchange with its original packaging and tags.

Fill in this form and send it to us with the items you want to exchange to the address below in this section.

Choose your preferred courier service. If you’re returning from outside the European Union, a Customs Declaration Form is needed. Please check with the courier company. Provide the same description and value (in Euros) that we included on your original order.

Upon receipt of your package, we will check the content and if everything is in perfect conditions as originally sent to you we will proceed to send you the desired exchange items.

 

SOMETHING WAS WRONG

Even all our apparel is carefully designed and manufactured, errors may occur. If you find a faulty item, please send it to us to the address below and include the form with the faults found by you.

Choose your preferred courier service. If you’re returning from outside the European Union, a Customs Declaration Form is needed. Please check with the courier company. Provide the same description and value (in Euros) that we included on your original order.

Upon receipt of your package, we will check the content and the faulty items and we will proceed to repair them, replace them by new ones or refund you the money. 

In case of refund for the returned items the return shipping cost will be deducted. This will take us from 7 to 14 working days.

Please note items damaged through general wear and tear are not considered as faulty.

 

RETURNS & EXCHANGE ADDRESS

ONCE UPON A RIDE SL

Monasterio de Montesclaros 4, F, 5-2

28049 Madrid

Spain

VAT Registration number: ES - B42836189

Customer Service team: ride@onceupon.cc